Support
Write to support@tilkly.com. One person reads that mailbox, so a clear message gets a faster answer than a long one. We reply within two working days.
Inside the game, Settings → Help → Contact Support sends the same message and can attach your app version and device details for you, which saves a round trip.
A purchase did not arrive
Coins and memberships are granted after Google confirms the payment, usually within seconds. If you were charged and nothing arrived:
- Close and reopen the game — a purchase interrupted by a lost connection finishes on the next launch.
- Check you are signed in with the same Google account you paid with.
- Still missing? Email us the order number from your Google Play receipt. Do not send us your card details; we do not need them and cannot use them.
For a refund, ask Google first, under the Play refund policy. We can correct a grant that failed on our side, but Google holds the payment.
Cancelling Inner Circle
Open the Play Store, then Payments & subscriptions, then Subscriptions, and cancel there. We cannot cancel it for you — Google does the billing. Benefits continue to the end of the period you have paid for.
Progress is missing on a new device
Progress syncs to the Google account you signed in with. Guest progress lives on one device only and cannot be recovered after an uninstall. Sign in with the same Google account, give it a moment to sync, then write to us if something is still missing — tell us the name of a mission you had finished, which helps us find the account.
Reporting a bug
The three things that help most:
- what you did, step by step, before it went wrong;
- what you expected, and what happened instead;
- your device model and Android version.
A screenshot or a short screen recording is worth more than a paragraph.
Reporting another player
Use the report control on the item in the feed, or block the player from their profile. Reports reach us with the context attached, which an email cannot carry.
Privacy, data and deletion
For a copy of your data, a correction, or any other data protection request, write to privacy@tilkly.com. To delete your account, use Settings → Data → Delete Account or the deletion page — you do not need to write to us for that.
Postal address
Jyoti Singh, trading as Tilkly
Appt 4113, 169 Avenue de Grande Bretagne, 31300 Toulouse, France